Cash, Money Order, AMEX, MC, VISA, Personal Check (must be received 10 days prior to event).
Will Call is located on the southwest corner of the stadium on the corner of Brush & Beacon Street outside Gate A. (This location may change depending on event. Please call 313-262-2000 with any questions) Ford Field Address: 2000 Brush St. Detroit, MI 48226
General Information: 313-262-2000 Ticket Information: 313-262-2002 Accessible Seating Ticket Information: 313-262-2167 Event Information: 313-262-2003 (press option 5) Detroit Lions Pro Shop: 313-262-2200 guestservices@detroitlions.com
Monday - Friday: 10:00 AM - 6:00 PM Located at Gate G off St. Antoine 2000 Brush St. Suite 200 Detroit, MI 48226
Wheelchair accessible seating is available at the box office at 313-262-2167. Policy: One companion for each wheelchair patron allowed in wheelchair designated seating areas.
Join Chauvet Arts for “The Art of Unity” exhibit, a timely rotating show featuring the gallery's diverse roster of acclaimed artists during a time when artists are uniting more than ever. For more information about CHAUVET Arts, featured artists and upcoming exhibitions, please visit www.chauvetarts.com.
215 5th Avenue North Nashville, TN 37219
Open to the public five days a week, Tuesday through Saturday, 10 a.m. to 5 p.m.
Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club
Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D.
General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games!
TD Garden - Boston | Tickets, Schedule, Seating Chart, Directions (ticketmaster.com) The box office will open 2 hours prior to an event and remain open until one hour after the event begins. Please note the TD Garden Box Office does not sell tickets at the public on sale. All tickets should be purchased via www.ticketmaster.com *Hours subject to change
This is an accessible venue.
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FAQs
Are there ID requirements or an age limit to enter the event?
Patrons must be 21+ to enter.
What are my transport/parking options getting to the event?
There is street parking along with several lots around the area. Cabs are easy access.
Can I update my registration information?
Yes.
Do I have to bring my printed ticket to the event?
Print and electronic tickets are accepted at the entry point.
What is the refund policy?
Refunds must meet requirements and be submitted within 7 days of the date of the show.
The name on the registration/ticket doesn't match the attendee. Is that okay?
Yes, that is fine as long as you have the ticket.
Accepts: cash, Visa, Mastercard, Discover, American Express
Located at main box office on Centennial Olympic Park Drive. Available for pickup beginning 1 1/2 hours prior to event. Closing time will vary by event. PLEASE BRING A PICTURE ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER.
404-878-3000 - State Farm Arena Box Office 1-866-715-1500 - Atlanta Hawks
The Box Office is open on event days and for the first day of all on-sales. (Hours will vary based upon the events and time of on-sales).
Accessible seating is available in throughout the arena in various price categories. Seating for the sight/hearing impaired available in the lower level. All accessible seating is subject to availability. All levels of the Arena are accessible by elevator and escalator.
The Box Office accepts Visa, Mastercard, Discover & American Express.
(816) 920-9400
The Box Office hours are as follows: Monday through Friday - 8:30AM to 5PM Saturday (during Chiefs season) - 9AM to 1 PM - Home Game weekends only Saturday and Sunday - Closed
The Box Office accepts Visa, Mastercard, Discover, American Express, cash and checks in advance. Checks are not accepted on game day.
Will Call starts 90 minutes prior to the event at gate D on the Southwest corner. Customers need to present a picture ID, the actual credit card and the confirmation number.
(816) 920-9400
The Box Office hours are as follows: Monday through Friday - 8:30AM to 5PM Saturday (during Chiefs season) - 9AM to 1 PM - Home Game weekends only Saturday and Sunday - Closed
Course Description:
The technical support professional assists with providing support services and acts as an escalation point, providing level 2 or level 3 support, for the support center. They may work directly with customers or with other departments to resolve issues related to the organization’s products and/or the IT infrastructure that enables the business.
The HDI Technical Support Professional training focuses on customer service and service Management Best Practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge Management, problem Management, improving teamwork, and stress Management.
Course Topics:
Introduction
Role of the Technical Support Professional
● The Support Organization’s Role in the Business
● The Role of the Technical Support Professional
● The Value of the Technical Support Professional
Strategic Framework
● Strategic Perspective
● The Service Catalog
● Service Level Management
● Standard Operating Procedures
● Business Alignment
Support Center Processes and Operations
● Best Practices
● Information Technology Information Library
● Service Operation Functions
● Service Operation Processes
● Service Design Processes
● Service Design Processes
● Service Transition Processes
Continual Service Improvement
● Continual Service Improvement
● Quality Assurance
● Metrics
● Performance Reporting
Support Delivery Methods & Technology
● Support Center Infrastructure
● Support Delivery Methods
● Cloud Services
● Remote Management
● Service Management Systems
Communication Skills
● Communicating with Stakeholders
● Communication Barriers
● Communication Filters
● Communication Enablers
● Global Communication
● Vocal Elements
● Body Language
● Active Listening
Customer Management Skills
● Your Customer’s Psychological Needs
● Empathy
● Emotional Intelligence
● Handling Conflicts
● Customer Competency Levels
Problem Solving & Troubleshooting Skills
● Your Problem Solving Approach
● The Incident Management Process
● Problem Investigation and Diagnosis
● Root Cause Analysis
● Effective Documentation
Teamwork Time Management, & Stress Management
● Teamwork
● Time Management Skills
● Stress Management Skills
Learning Goals:
● Customer service Best Practices
● Communications skills
● Service Management Best Practices and terms
● Importance of being responsive to incident escalation and the need to log information properly
● Purpose and value of quality assurance monitoring
● Metrics used to monitor individual and team performance and to determine key success factors
● Knowledge Management Best Practices
● How to improve problem solving and problem Management
● How to improve teamwork and relationships
Course Agenda:
Day 1
● Support Center Overview
● Strategic Framework
● Support Center Processes and Operations
● Continual Service Improvement (CSI)
● Support Delivery Methods & Technology
Day 2
● Communication Skills
● Customer Management Skills
● Problem Solving & Troubleshooting Skills
● Teamwork, Time Management, & Stress Management
Who can Attend?
Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams.
Cash, Visa, Mastercard, Discover, & American Express
Location: The box office window in Grand lobby Opens: 9:00am on performance days
(717) 534-3405
In Advance : Mon-Fri 9:00am-5:00pm Day of event : 9:00am through curtain time
You must call the Box Office at 717-534-3405 for accessible seating, as it is not available through Ticketmaster. There is no elevator access to the Loge or Balcony Seating."