Visa, Mastercard, American Express, Cash
Will call may be picked up at any window at any time that the box office is open. Customers do not need to wait until the night of the show.
(808) 768-5252 - recorded message
For Advance Ticket Sales Main Box Office (Arena) Hours: ** Monday - Saturday, 9:00 AM - 5:00 PM **Closed on Sunday and all Holidays unless there is a scheduled event for that day and only that event will be sold. For Day of Event Ticket Sales Main Box Office Hours: Closed on Sundays, and all Holidays unless there is a scheduled event for that day. Monday - Friday, 10:00 AM - 2 (two) hours prior to the start of the event. 2 hours prior to the event go to the Concert Hall box office Saturday, Sunday & Holidays, 9:00 AM - 2 (two) hours prior to the start of the event.
To better accommodate your needs, Neal S Blaisdell Concert Hall has requested that all special seating accommodations be solicited only through their representatives. Please contact a Neal S Blaisdell Concert Hall representative for further help with your ticket purchase.* Advance ticket purchase may be required. The Neal S Blaisdell Concert Hall allows a maximum of 1 companion for every wheel chair space. Additional companions may be purchased based upon availability in the nearest section. * Box office information is subject to change.
Holiday Gift Collective brings together seven East Bay female artisans in Lafayette, CA
San Francisco, CA – With a global pandemic and wave of fires, many small businesses have shuttered under the conditions, while others have united in finding new ways to sustain themselves and support their local communities through their crafts.
Contra Costa County recently moved into Tier 2, allowing for the return of indoor retail shopping under state guidelines. The artisans and women behind Holiday Gift Collective are thrilled at the opportunity to safely showcase their goods and boost their local economy just in time for the holidays.
The idea for Holiday Gift Collective was born from the shared values of each of the participating artisans as well as from the #shoplocal movement which encourages people to invest in their communities with the goal of strengthening the economy. Holiday Gift Collective is a union in support of community and equality, and will offer home goods, jewelry, gourmet foods, and more.
In addition to continuing to pave the path for aspiring female entrepreneurs, Holiday Gift Collective hopes to encourage the community to work together in the fight against climate change. Brands such as Planet Renu, SIP, and Hofssi Chocolates will be presenting a variety of eco-friendly and ethically sourced products. Joining the list of green businesses will be Hollie's Homegrown, a local organic herb farm on a mission to create the highest quality herbal food and body products. All together, they will provide Holiday Gift Collective customers with unique and special gift options that reduce our carbon-footprint.
To learn more about the women behind Holiday Gift Collective, visit their sites: Anne Morrison Rabe Photography, Annie Chrietzberg, Hofssi Chocolates, Hollie’s Homegrown, Manjusha Jewels, Planet Renu, and SIP (Seriously Imbibed Products).
Located at 3539 Plaza Way, Lafayette, CA, the pop-up will run Sunday, Nov. 1 through the end of the holiday season from 10 a.m. to 5 p.m. Local guest artisans will be featured on a rotating basis.
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Contacts
Holiday Gift Collective:
Sanjiv Chawla
sanjiv@manjushajewels.com
Course Description:
Mastering ITIL Intermediate Courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Release, Control, and Validation (RCV) training Course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the Course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the Course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of Learning methods.
This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and Processes associated with the Release, Control, and Validation of services. The main focus of this Course is on the operational-level Process activities and supporting methods and approaches to executing these Processes in a practical, hands-on Learning environment.
Course Topics:
● Course Introduction
● Introductions
● Course Introduction
● Course Learning Objectives
● Unique Nature of the Course
● Course Qualification Scheme
● Service Transition
● Purpose and Objectives of Service Transition
● Scope of Service Transition
● Business Value of Service Transition
● Processes Within Service Transition
● Aspects of Developing Effective Service Transition Strategy
● Initiatives for Preparation of Service Transition
● Planning and Coordinating Service Transition Activities
● Providing Transition Process Support
● Generic Roles Involved in Service Transition
● Change Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Types of Change Requests
● Role of Change Models, Change Proposals, and Standard Changes
● Remediation Planning
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Operational Activities of Change Management During the Service Operation Lifecycle Stage
● Managing Organization and Stakeholder Change as an Essential Part of Continual Improvement
● Service Asset and Configuration Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● SACM Activities Performed on a Daily Basis by Service Operation
● SACM Roles
● Release and Deployment Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Phases of Release and Deployment Management
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Release and Deployment Management Activities and Service Operation
● Release and Deployment Management Roles
● Service Validation and Testing
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Service Validation and Testing Management Roles
● Request Fulfillment
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Main Activities, Methods, Techniques, and Relationship with RCV
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Request Fulfillment Roles
● Change Evaluation
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Change Evaluation Roles
● Knowledge Management
● Purpose and Objectives
● Scope of the Process
● Business Value of the Process
● Policies, Designs, and Planning Considerations
● Triggers, Inputs, Outputs, and Interfaces with Other Processes
● Information Management
● Process Measurement
● Challenges and Risks
● Knowledge Management Activities and CSI
● Knowledge Management Roles
● Technology and Implementation Management
● Generic Requirements of Technology
● Evaluation Criteria for Service Management Tools
● RCV Practices for Process Implementation
● Challenges, CSFs, and Risks
● Planning and Implementing Service Management Technologies
● Technology Considerations
● Exam Preparation Guide
Learning Goals:
● Understanding Service Management as a Practice and the Principles, purposes, and Objectives of Service Transition.
● Knowing the important role of Release, Control, and Validation in service provision and understanding how the in-scope Processes interact with other Service Lifecycle Processes.
● Comprehending the activities, methods, and functions used in each of the Release, Control, and Validation Processes.
● Knowing how to apply Release, Control, and Validation Processes, activities, and functions to achieve operational excellence.
● Measuring Release, Control, and Validation performance.
● Understanding the importance of IT security and how it supports Release, Control, and Validation.
● Understanding technology and implementation Requirements in support of Release, Control, and Validation
● Comprehending the challenges, Critical Success Factors, and Risks related to Release, Control, and Validation.
Course Agenda:
eLearning
6 hours of self-paced, instructor-supported eLearning
Day 1
● Service Management
● Change Management
● Lunch
● Change Management
● Homework
Day 2
● Service Asset and Configuration Management
● Lunch
● Release & Deployment Management
● Service Validation and Testing
● Homework
Day 3
● Request Fulfillment
● Service Evaluation
● Knowledge Management
● Lunch
● Knowledge Management
● Technology and Implementation Considerations
● Homework
Day 4
● 4 hours of self-paced, instructor-supported eLearning
Who Can Attend?
The Release, Control, and Validation Capability Course will be of interest to:
● Individuals who have their ITIL Foundation certificate and want to purse the Intermediate and Advanced level ITIL certifications.
● Individuals and/or operational staff who require a comprehensive, practical under tanding of the Release, Control, and Validation Processes and how these may be used to enhance the quality of IT service support within an organization. For example, operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation, and Knowledge Management.
● IT professionals involved in IT Service Management implementation and improvment programs.
● Typical roles, including (but not restricted to) IT professionals, IT/business mangers, and IT/business Process owners, and IT practitioners.
GENERAL EVENTS: Cash, Visa, MC, Amex and Discover - UNIVERSOUL CIRCUS: Cash only - HURRICANE FOOTBALL at UM Box Office: Cash, Visa, MC, AMEX ($1 service charge on all tickets)
GENERAL EVENTS Location : Gate G Hours : 10am Miami Hurricanes Football : Gate F at the Stadium, 4 hours prior to Kickoff
(888) FINS-TIX for Miami Dolphins and General Events 1-800-GO-CANES for University of Miami Football 305-341-4701 for the Capital One Orange Bowl For Universoul Circus information 1-800-316-7439
GENERAL EVENTS Mon-Fri 8:30am-6:00pm Sat 10:00am-4:00pm University of Miami Football: 8:30am-5:00pm, Monday-Friday at Hurricane Ticket Office located at the BankUnited Center on UM Campus
This is an accessible venue.
Box Office Accepts Cash, Money Orders, MasterCard, Visa, American Express, Discover and Diners Club Card.
Customer must present actual credit card used to place the order, the confirmation number and a photo ID. Tickets held at Will Call may be picked up beginning 2 hours prior to show time.
See Miscellaneous Info section for phone numbers.
Service Hours: The Enterprise Center Box Office is currently open Monday-Friday 10:00am-5:00pm. Short-term parking is available in front of the building, or in the garage attached to Enterprise Center. Enter the garage from Clark Avenue or 16th Street. Cash is accepted. Checks and credit cards are not accepted for garage parking. DOORS OPEN: -60 minutes prior to game time for Blues -Other events vary by show
PERSONS WITH DISABILITIES: Please call Enterprise Center at (314)622-5420 to reserve seats. To arrange seating for a group with special needs, please call Enterprise Center Group Sales at (314) 622-5454. SEATING: Enterprise Center has an ample number of reserved seats for guests with disabilities dispersed throughout the plaza, club, mezzanine and penthouse levels as well as the event level for concerts. One companion seat is available for each seat reserved for a guest with a disability. These seats are provided in a wide variety of price ranges for all events. All seats for guests with limited mobility have been selected to allow convenient entry and exit, as well as for accessibility to restrooms and concession stands. In addition, Enterprise Center's private suites, club seats and private restaurant are accessible to guests with disabilities. TICKET SALES: Tickets to Enterprise Center events are sold to persons with disabilities on a first-come, first-serve basis. When purchasing tickets, please inform your ticket seller about any needs that may require accommodation, including companion seating or use of a service animal.