The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash.
Box Office Phone Number: (313) 471-7929
The Xfinity Box Office at Little Caesars Arena is open Monday thru Friday, from 11:00am to 5:30pm, and also on Event Days from 11:00am until Intermission.
The International Research Conference Aims and Objectives
The International Research Conference is a federated organization dedicated to bringing together a significant number of diverse scholarly events for presentation within the conference program. Events will run over a span of time during the conference depending on the number and length of the presentations. With its high quality, it provides an exceptional value for students, academics and industry researchers.
ICHST 2020: 14. International Conference on Hydrocarbon Science and Technology aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Hydrocarbon Science and Technology. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Hydrocarbon Science and Technology
Course Description:Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.
Course Topics:
Unit 1 : Desktop Support
● The Evolution of Support
● Support Center Maturity
● Successful Desktop Support
Unit 2 : Strategy
● Strategic Perspective
● Business Alignment
● SWOT
Unit 3 : IT Financial Management
● IT Financial Management
● Cost, Value, and ROI
Unit 4 : Support Delivery Methods and Technology
● Service Desk Infrastructure
● Telephony Infrastructure
● Desktop Support Delivery Methods
● Service Management Systems
● Selecting Service Desk Technology
Unit 5 : Service Level Management
● Service Level Management
Unit 6 : Metrics and Quality Assurance
● Desktop Support Metrics
● Data Sources
● Baselining and Benchmarking
● Performance Reporting
● Quality Assurance Programs
● Measuring Customer Satisfaction
● Measuring Employee Satisfaction
Unit 7 : Desktop Support Processes
● Best Practices for Support
● IT Service Management
● The Service Desk
● Service Operations
● Service Design
● Service Transition
● Knowledge Management
Unit 8 : Leadership
● Your Responsibilities as a Desktop Support Manager
● Your Role as Leader
● Manage Operations Effectively
● Emotional Intelligence
● Communication
● Influence & Motivate
● Integrity & Service Ethics
● Growth
Unit 9 : Workforce Management
● Workforce Management
● Staffing Models
● Scheduling
● Sourcing
● Recruitment
Unit 10 : Training and Retention
● Fostering Relationships
● Teamwork
● Coaching
● Peer Mentoring
● Training
● Rewards, Motivation, Retention
● Performance Management
● Career Development Planning
Unit 11 : Promoting Desktop Support
● What is Marketing?
● Creating Internal Marketing Culture
● Marketing Opportunities
Learning Goals:
● Characteristics of an effective desktop support manager
● How to create and deliver on service level agreements and operating level agreements
● How to align desktop support services with business strategy, Objectives, and Processes
● The importance of the relationships among IT service Management Processes
● Tactics for screening, hiring, training, and leading high-performance teams
● How to create an internal marketing culture to promote your desktop support services
● The metrics and key performance indicators essential to desktop support performance reporting
Course Agenda:
Day 1
● Desktop Support
● Strategy
● IT Financial Management
● Support Delivery Methods and Technology
Day 2
● Service level Management
● Metrics and Quality Assurance
● Desktop Support Processes
● Leadership
Day 3
● Workforce Management
● Training and Retention
● Promoting Desktop Support
Who can Attend? Experienced technical support professionals who must manage day-to-day functions of desktop support, as well as master critical performance and customer service strategies. Individuals who are preparing for the HDI Desktop Support Manager (HDI-DSM) certification exam.
A Linkedin Nap nyegyedévente jelentkezik.
Bánki Tamás (DrLinkedin alapítója, SociaLion.agency alapítátársa, Linkedin és B2B Sales és Marketing szakértő) mellett társa Mattyasovszky L. Norbert (SociaLion.agency alapítátársa, LikeBike.hu, LikeBikeLeasing.hu alapítója, PPC marketing szakértő)
Célunk a Linkedin hatékony használatának bemutatása és elsajátításának segítése
MENETREND:
1. Érkezés /Registráció2. Bemutatkozunk - mindenki, mindenkinek
Kávé
3. Linkedin és a Munkaerő áramlás4. Linkedin és a B2B
Ebéd
5. Linkedin és a Networking6. Linkedin Networking offline: a Linkedin Local bemutatása
Már nem kérdés, a Linkedinen kell. Egyre többen és többen használják a Linkedint, ugyanakkor még mindig sok hiányosságot lehet látni a felhasználás terén.
2019-ben a Linkedin adatai szerint 1.000.000 rendszeresen, hetente belépő Linkedin felhasználó van már Magyarországon. Ami több mint a 30%-a az összes magyar munkavállalónak, ha bízunk a KSH adataiban.
Cash, American Express, Mastercard, & Visa.
Will Call is located at the Box Office.
Box Office Telephone: 323-468-1770
The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED
There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
Crypto.com Arena does not accept Will Call drop off. Alternate Will Call Procedure (Alternate Pick Up) If a person (other than the person ordering and paying for the tickets) is picking up a Will Call order, the Alternate Pick-Up's name MUST be on the account. To add the name of an alternate pick-up to the account, the original purchaser must contact Ticketmaster Customer Service at 1-800-745-3000, verify their account information and request the addition an alternate pick-up.
213-742-7340
Box office is located on North side of building at 11th and South Figueroa. Box office hours are 10am to 6pm, Monday through Saturday. It is open extended hours on event day. Phone: 213-742-7340 SUMMER HOURS Closed Saturdays and Sundays unless there is an event, the box office will open at 9am on Saturdays or 10am on Sundays only if there is an event. The box office will have extended hours on all event days.
Visa, MasterCard, American Express, Discover and Cash.
Located at Northwest corner of Lumen Field. Opens 3 Hours prior to kickoff on gameday.
Gameday: (206) 381-7848. SFC Customer Service: 877-657-4625
Open 3 hours prior to kickoff on gameday. Weekday hours will vary. Located in the Northwest corner of the Stadium. Seattle Sounders FC: 2 hours prior to match
There are disabled seats (wheelchair convertible) dispersed through all areas and price levels of Lumen Field. Disabled seating and access for all is fully compliant with the Americans with Disabilities Act, (ADA).
Cash and All Major Credit Cards
MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS
(702) 733-3111 1-866-574-3851 - Group Sales (10+)
Box office hours: 11:00AM- 10:30PM Group sales hours: M-F 9:00am – 5:00pm
To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives.