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HDI Desktop Support Manager 3 Days Virtual Live Training in Rome

Course Description:Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the operational and tactical plans of desktop support, while satisfying customer and business needs. Designed for both new and experienced desktop support managers, this Course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. Course Topics: Unit 1 : Desktop Support ●     The Evolution of Support ●     Support Center Maturity ●     Successful Desktop Support Unit 2 : Strategy ●     Strategic Perspective ●     Business Alignment ●     SWOT Unit 3 : IT Financial Management ●     IT Financial Management ●     Cost, Value, and ROI Unit 4 : Support Delivery Methods and Technology ●     Service Desk Infrastructure ●     Telephony Infrastructure ●     Desktop Support Delivery Methods ●     Service Management Systems ●     Selecting Service Desk Technology Unit 5 : Service Level Management ●     Service Level Management Unit 6 : Metrics and Quality Assurance ●     Desktop Support Metrics ●     Data Sources ●     Baselining and Benchmarking ●     Performance Reporting ●     Quality Assurance Programs ●     Measuring Customer Satisfaction ●     Measuring Employee Satisfaction Unit 7 : Desktop Support Processes ●     Best Practices for Support ●     IT Service Management ●     The Service Desk ●     Service Operations ●     Service Design ●     Service Transition ●     Knowledge Management Unit 8 : Leadership ●     Your Responsibilities as a Desktop Support Manager ●     Your Role as Leader ●     Manage Operations Effectively ●     Emotional Intelligence ●     Communication ●     Influence & Motivate ●     Integrity & Service Ethics ●     Growth Unit 9 : Workforce Management ●     Workforce Management ●     Staffing Models ●     Scheduling ●     Sourcing ●     Recruitment Unit 10 : Training and Retention ●     Fostering Relationships ●     Teamwork ●     Coaching ●     Peer Mentoring ●     Training ●     Rewards, Motivation, Retention ●     Performance Management ●     Career Development Planning Unit 11 : Promoting Desktop Support ●     What is Marketing? ●     Creating Internal Marketing Culture ●     Marketing Opportunities  Learning Goals: ●     Characteristics of an effective desktop support manager ●     How to create and deliver on service level agreements and operating level agreements ●     How to align desktop support services with business strategy, Objectives, and Processes ●     The importance of the relationships among IT service Management Processes ●     Tactics for screening, hiring, training, and leading high-performance teams ●     How to create an internal marketing culture to promote your desktop support services ●     The metrics and key performance indicators essential to desktop support performance reporting  Course Agenda: Day 1 ●     Desktop Support ●     Strategy ●     IT Financial Management ●     Support Delivery Methods and Technology Day 2 ●     Service level Management ●     Metrics and Quality Assurance ●     Desktop Support Processes ●     Leadership Day 3 ●     Workforce Management ●     Training and Retention ●     Promoting Desktop Support  Who can Attend? Experienced technical support professionals who must manage day-to-day functions of desktop support, as well as master critical performance and customer service strategies. Individuals who are preparing for the HDI Desktop Support Manager (HDI-DSM) certification exam.

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Important Paintings & Contemporary Art

Art+Object’s winter catalogue of Important Paintings & Contemporary Art is a tightly-focussed and fresh offering, with works by many of New Zealand's leading practitioners. It includes major works by Pat Hanly, Ralph Hotere, John Pule, Gretchen Albrecht, Bill Sutton, Stephen Bambury, Peter Robinson, Bill Hammond and Fiona Pardington among others. A highlight of the catalogue is finely-provenanced and extensively-exhibited paintings by Theo Schoon and Colin McCahon. We are also delighted to include the collection of the local buying collective, the Off the Hook group.

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San Antonio Spurs vs. Toronto Raptors

All valid debit and credit cards as well as the digital payment wallets Apple Pay and Google Pay The box office is Open Event Days Only starting 3 hours prior to event time. Will call tickets may be picked at the Frost Bank Center Box Office. Policies for will call for each event may vary. (210) 444-5870 Open Event Days Only. Open 3 hours prior to event time. All Frost Bank Center event tickets can also be purchased at www.ticketmaster.com or the Ticketmaster App. Frost Bank Center is an accessible venue. Accessible seating tickets can be purchased online at www.ticketmaster.com or the Ticketmaster App. A limited number of accessible seating tickets can be purchased at the Frost Bank Center Box Office, Open Event Days Only, opens 3 hours prior to event time. Certified service animals for guests with disabilities are welcome at the Frost Bank Center and must remain on leash or in a harness. If interpretive services are needed, please contact a Fan Experience coordinator at 210-444-5140 a minimum of three weeks prior to the event so appropriate accommodations can be made. Interpreters are provided free of charge, but event tickets are required prior to scheduling.

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Watson Adventures’ Virtual Trivia Slam Game for Families

Stuck at home with the kids and looking for something fun to do together? Round up your friends and family for a live virtual trivia game that’ll have everyone laughing! The kid-friendly questions cover a range of topics such as cartoon characters, snack foods, board games, famous places, songs, and famous moments in history. And to get you out of your seat, there’s a photo scavenger hunt round. Our Game Host will lead the game and check in with your team to make sure you’re on track. For ages 10 and up. Teams of up to 6 players must consist of kids and adults, playing together or remotely. Advance booking is required. Questions? Call 877-9GO-HUNT.

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Lift - Thursdays 7:30 pm, Mon 6:30 pm (by Zoom call)

The Lift Project involves 10 fascinating lessons that take you on an educational adventure. Each lesson introduces a scientifically proven way to lift your mood and your life from the exciting fields of Neuroscience, Positive Psychology and Lifestyle Medicine. Live Online Sessions: Begin July 30, 2020 Thursdays at 7:30 pm - 8:30 pm Monday at 6:30 pm -7:00 pm (weekly check in- optional) Last Session October 1, 2020 The connection will be through the Zoom application. We will send all registrants instructions for testing and connecting prior to the first session. Click here to return to the Lift Project event list. Click here to return to Lift Project information page. What's included in the Lift Project? Learn Together Join us for facilitated group video conferencing that includes watching weekly fun and entertaining video presentations together. Experience Together Gather together for RLMI’s online activities with others in our closed Facebook group communities and experience fun but powerful challenges to put it into practice. It’s “challenge by choice”. Think and Share Think about and reflect on what you are learning and experiencing. Earn a certificate of completion. Share your Lift Project adventure with others in our closed Facebook group communities. Late registration: If the times are convenient for you, you may sign up for any group for one week after the first session.

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Yacht Party Cruise

Join us for a fun & safe party cruise through NYC and sail by the Statue of Liberty, Brooklyn Bridge, and the beautiful New York City Skyline on a 100 ft, 2-deck private yacht!***Sanitizing stations, Masks required for entry, Temperature readings upon entry. *For your safety, this venue will be operating at 25% capacity. As such, tickets will sell out fast. If you want to go, don't wait.***Dance to the party music of a Live DJ on the Hottest Yacht Party Cruise while enjoying the the NYC Skyline! Take in the sights while you enjoy music and drinks for the night. Grab your friends or come alone and get ready to enjoy an experience you won't forget!* Live DJ & Dance Floor (DJ Plays All The Hits)* All Ages (21 & Over) Are Welcome To Attend. Dress to impress* About 75% Come Alone So Don't Worry If You're Coming By Yourself* 2 Fully Stocked Cash Bars So You Can Enjoy Amazing Cocktails• The boat will sail rain or shine! The boat has two levels. Both levels have covered outdoor areas. • There is paid parking at the marina, or you can try to find parking on the street.*NOT sold at door. Ticket price will go up as space becomes limited so get tickets ASAP and save $.Covid-19 precautions:*Bring/wear a mask*If you feel sick please don’t come*When greeting others please do not shake hands*Please wash your hands before arriving w/ Live DJ - $25.00

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Queen Extravaganza

Mastercard/Visa/AMEX/Cash Tickets can be collected from the SEC Centre box office on the day of the event from the advertised doors opening time. Please take the credit card used to make the booking and your Ticketmaster reference number Box Office: 0844 395 4000 Calls will cost 7 ppm plus your network access charge. Monday - Friday: 9am to 5.30pm Saturday: 9am to 5pm Sunday: closed* *Please note these are the standard opening times of the main SEC Box Office. Out with standard opening hours, the venue box office will be open in line with any events taking place. Accessible tickets are available to book online, but for larger or more complex groups, please call our dedicated accessible booking line on 0800 952 0110. For more information on accessible service visit the venue website, call the above number or email info@sec.co.uk SEC are committed to making a visit to the Scottish Event Campus an enjoyable experience for everyone. The venue is easily accessible for visitors with mobility difficulties and accessibility needs and currently holds a Gold Award from Attitude is Everything. The main doors in the SEC Armadillo have been widened to provide easier access for wheelchairs. The upper levels are accessible by lift. Entry to The Armadillo via the main doors are wide for accessible users There is an induction loop system on level 0 of the venue for visitors with hearing impairments.

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Barcelona Taste Food Tour, Gothic Quarter // Friday, 7 February

The Gótico Tapas Tour takes you through Barcelona’s famous Gothic Quarter, in the Ciutat Vella (old city) – past Roman walls, alongside cathedrals, through precious plazas and, most importantly, in-and-out of small local restaurants that will leave you sated, jolly, and with a better understanding of local Catalan and national Spanish cuisine.  Gótico was our first tour, is our first love, and remains a great traditional option in Barcelona’s most historic setting.  First time in Barcelona?  This is the one for you!  The low-down on our Barcelona tapas tour This is not a historical walking tour with a snack at the end. Our 3 hour tour stops in 3 small food establishments, ranging from high-quality specialty shops to home-style tapas restaurants, each one with its own scrumptious specialties for you to taste. Your knowledgeable guide will safely lead you, all the while sharing stories about Barcelona life, food and history. You will enjoy all the cuisine, and, due to the small size of the group, you will also enjoy a more personal, relaxed experience. Our tour groups are typically no larger than 6; meaning we can discreetly visit venues loved by locals and genuinely enjoy each other’s company. Indeed, by the end of the night we usually feel we’ve made lifelong friends!

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