Tickets left at the box office for collection may be picked up on the day, during the hour before the performance starts. Please take the credit card used to make the booking and the Ticketmaster booking reference number as proof of purchase.
Ticketmaster UK: 0870 154 40 40, International: 00 44 161 385 3500
Monday - Saturday 10:00 - 18:00 and occasionally on Sunday.
Infra red hearing system with no deposit required. For special needs seating please call 0844 412 4648. Disabled toilet situated in the rear Stalls with ground level access There is no limit to the amount of Guide Dogs (within reason of course)
The Box Office accepts MasterCard, Visa, Discover, American Express, and Cash.
Box Office Phone Number: (313) 471-7929
The box office is currently closed due to Covid-19 restrictions. Anticipated date for re-opening is on or before June 1, 2021. The box office will be open on event days from 11:00am until 30 minutes after scheduled show time.
About the Course
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organization.
The ITIL 4 Foundation course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
What will you Learn?
At the end of this course, attendees will have an understanding of the following:
Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
The seven guiding principles of ITIL 4
ITIL service value system
The four dimensions of service management
The ITIL practices, with a focus on 18 of these, of which 7 will be covered in detail
Course Delivery Options:
Classroom based Training or Live Virutal Training
Target Audience
This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.
Course Materials:
Accredited Study guides, sample questions
Course Duration
Two or three days
Course Agenda in Detail
Key Concepts of Service Management
Service Utility Warranty Customer User
Service management Sponsor
Key Concepts of Value Creation
Cost Value
Organization Outcome Output
Risk
Utility and Warranty
Key Concepts of Service Relationships
Service offering
Service relationship management Service provision
Service consumption
Seven Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and
Practical Optimize and Automate
Four Dimensions of Service Management
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
Components of the ITIL Service Value System
Plan
Improve
Engage
Design & Transition
Obtain/Build
Deliver and Support
ITIL Practices
General Management Practices
Service Management Practices
Technical Management Practices
How Key ITIL Practices Fit within the Service Value Chain
Continual Improvement
Change Control
Incident Management
Problem Management
Service Request Management
Service Desk
Service Level Management
The ODUNDE FESTIVAL is the LARGEST African American street festival in the country. The ODUNDE FESTIVAL offers a great day of friendly family fun. Come and join us starting June 7th to June 13th for a week of cultural events leading up to the ODUNDE FESTIVAL. Enjoy delicious food, great music, clothes, jewelry, exotic arts and LIVE performances. This event is for everyone. Come and celebrate the 45th ANNIVERSARY of ODUNDE on June 14th, 2020 starting at 10am to 8pm.