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EXIN – ITSM-ISO/IEC 20000 Foundation 2 Days Training in Seoul
Course Description: The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships with other areas of information Management. This Course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service Management system (SMS) and service Management Processes, specifically the core concepts and basic terminology of IT service Management based on ISO/IEC 20000:2011. Course Topics: ● Introduction ● Core Concepts to IT Service Management ● Process Model ● Process Roles ● Service (Management System) ● Core Concepts of Quality Frameworks ● PDCA ● ITIL, COBIT, Six Sigma, CMMI, ISO 9001, ISO/IEC 27001 ● ISO/IEC 20000-1:2011 ● Certification ● Compliance ● Interested Parties ● Service Management System ● Governance ● Documentation ● Audits ● Maintain and Improve ● Design & Transition and Service Delivery ● Design and Transition of New or Changed Services ● Service Level Management ● Capacity Management ● Information Security Management ● Relationship Processes ● Business Relationship Management ● Supplier Management ● Supply Chain Relationships ● Resolution Processes ● Incident and Service Request Management ● Problem Management ● Control Processes ● Configuration Management ● Change Management ● Release & Deployment Management ● Summary Learning Goals: ● Core concepts to IT Service Management ● Core concepts surrounding quality frameworks ● Management system for service Management ● Core concepts of the Service Management System ● Core concepts for service design and transition ● Service delivery Processes ● Relationship Processes ● Resolution Processes and their relationships ● Control Processes and their relationships Course Agenda Day 1 ● Introduction ● Core Concepts to IT Service Management ● Core Concepts of Quality Frameworks ● ISO/IEC 20000-1:2011 ● Service Management System Day 2 ● Design & Transition and Service Delivery ● Relationship Processes ● Resolution Processes ● Control Processes ● Summary Who can Attend? ITSM Foundation is intended for everyone playing a role or having an interest in IT service Management. Specific roles could include: managers, business and supervisory staff, team leaders, service designers, IT architects and/or planners, IT consultants, IT audit managers / auditors, IT security managers / officers, project/program managers, suppliers, Lead suppliers and sub-contracted suppliers, service provider customers
read moreHamilton (Touring)
Cash, American Express, Mastercard, & Visa. Will Call is located at the Box Office. Box Office Telephone: 323-468-1770 The Pantages Box Office opens daily at 10am. NO ONE UNDER THE AGE OF 5 ADMITTED There is no elevator in the Pantages Theatre. Disabled seating is reserved for the exclusive use of the disabled patron and their companion. The purchase or use of disabled seating locations by non-disabled individuals is strictly prohibited and may result in ejection and/or forfeiture of the ticket price.
read moreWayne: Up Close & Personal
Cash and All Major Credit Cards MUST HAVE PHOTO I.D. & CREDIT CARD USED TO PURCHASE TICKETS WHEN PICKING UP WILL CALL TICKETS (702) 733-3111 1-866-574-3851 - Group Sales (10+) Box office hours: 11:00AM- 10:30PM Group sales hours: M-F 9:00am – 5:00pm To better accommodate your needs the box office has requested that special seating accommodations be solicited through their representatives.
read moreDisney On Ice presents Dream Big
Cash, AmEx, Visa, MasterCard Will Call and Ticket pickup policies and procedures to be announced. Phone number to be announced. Box Office hours of operations to be announced. Location: Wheelchair accessible and companion seats are available at locations dispersed throughout Nassau Coliseum, offering guests the choice of an array of prices, amenities and lines of sight. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating. Service animals are animals individually trained to do work or perform tasks for the benefit of an individual with a disability. Guests with disabilities are welcome to bring their service animals inside Nassau Coliseum. Service animals may not use additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating.
read moreAustin Job Fair July 16th - Holiday Inn Austin Town Lake
Looking for a job in Austin? If you are this event is a must attend. Meet with top hiring companies in Austin.
read moreNew York Knicks vs. Charlotte Hornets
Cash, American Express, Visa, MasterCard, Discover. ATM machines are located in Chase Square. Pick-up tickets anytime the day of the show during box office hours (see above). Customers must present the actual credit card used to place the order and a picture ID. MSG cannot accept third party or “drop offs” from individual patrons. General Info: (212) 465-MSG1 (6741) or (212) 247-4777 Knicks Information: 1(877) NYK-DUNK. Rangers Fan Line: (212) 465-4459. Liberty Hotline: (212) 564-WNBA (9622). Season Subscriptions: (212) 465-6073. Disabled Services: (212) 465-6034 Guest Relations: (212) 465 - 6225 Group Sales: (212) 465-6100 Lost and Found: (212) 465-6299 Monday - Saturday: 10:00am to 6:00pm **Tickets are not on-sale at the Box Office on the first day an event goes on-sale** The Box Office will be open at 10:00am daily or 90 minutes before the 1st performance of the day, whichever is earlier and will stay open until 8:00pm or 30 minutes after the last performance of the day begins, whichever is later. Sunday – Closed If an event takes place on Sunday, Box Office will open 90 minutes before the event start time and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only. MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, MSG reserves the right to transfer that individual to other available seating TO ORDER WHEELCHAIR AND TRANSFER SEATING: Tickets for people with accessible needs, subject to availability, may be purchased in several ways: 1) Call Ticketmaster at 866-858-0008 2) Call MSG's Disabled Services Department at (212)465-6115. 3) Visit Madison Square Garden's Box Office (see box office hours above) 4) Order Online with Ticketmaster (select your event from the list to the left) For additional information regarding accessibility at Madison Square Garden or to request any other accommodations, please call MSG's Disabled Services Department at (212) 465-6115 any weekday between 9:30am-4:30pm ET. Service Animals Pets are not permitted at Madison Square Garden. MSG has very specific policies related to service and emotional support animals. Please visit www.thegarden.com to obtain more information for admitting your animal. Assistive listening devices (ALDAs) are available upon request. Please visit the Guest Experience Office across from section 117 for assistance. There is no charge for this service, however some form of identification will be requested and returned to you, once the device is checked back in. Wheelchair Storage: For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device at the Guest Experience Office. You will receive a claim check for your device. Wheelchair Escorts to Seats: Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. Please allow for extra so that you may be accommodated prior to the event start. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance. Elevators: Public elevators are available for use by guests with disabilities and service every seating level
read moreMiami Dolphins vs. New York Jets
GENERAL EVENTS: Cash, Visa, MC, Amex and Discover - UNIVERSOUL CIRCUS: Cash only - HURRICANE FOOTBALL at UM Box Office: Cash, Visa, MC, AMEX ($1 service charge on all tickets) GENERAL EVENTS Location : Gate G Hours : 10am Miami Hurricanes Football : Gate F at the Stadium, 4 hours prior to Kickoff (888) FINS-TIX for Miami Dolphins and General Events 1-800-GO-CANES for University of Miami Football 305-341-4701 for the Capital One Orange Bowl For Universoul Circus information 1-800-316-7439 GENERAL EVENTS Mon-Fri 8:30am-6:00pm Sat 10:00am-4:00pm University of Miami Football: 8:30am-5:00pm, Monday-Friday at Hurricane Ticket Office located at the BankUnited Center on UM Campus This is an accessible venue.
read moreLake District & Keswick Day Trip Sun 22 Mar
Welcome to International Student Tours in Scotland for Glasgow & Paisley international students (non-students also welcome to join)About the Tour About the Tour A journey through the majestic and stunning Lake District, known as the most beautiful corner of England, to enjoy some of the most amazing and breathtaking sceneries at Windermere, England's largest natural lake. Lake District is also known for its glacial ribbon lakes, rugged fell mountains and historic literary associations and its cute towns. On this fantastic tour, we will go hiking and walking to Brantfell in Windermere, where the fantastic panoramic views will not let you leave! It is an extremely extraordinary experiece. You will also enjoy the delightful walks in Windermere and be captivated by the panoramic view of the beautiful lake at Brantfell. We will also visit Bowness-on-Windermre, the most popular and beautiful town in Lake District to explore the area and traditional inns, galleries of local art and outdoor equipment shops. There is simply so much to see and do on this great outdoors adventure! Spending the day at Lake District also means you can enjoy taking a tour on a ferry to different destinations to view the stunning patchwork of lakes, valleys and fells, that is so much fun too! For all those who are a big fan of Beatrix Potter, then the 'World of Beatrix Potter Attraction' in Lake District is A-MUST-SEE! Tour Highlights Windermere (the largest lake in England), Bowness-on-Windermere, Ambleside, Post Knott and Brantfell (a beautiful walk with stunning panorama views), Cockshot Point (a beautiful walk with great views of Lake Windermere), St Martin’s Church, World of Beatrix Potter Attraction, Lake Cruise and Gretna Green. Intresting FactsWindermere is the largest and most beautiful lake in England.Gretna Green is known as Marriage Capital of UK. InclusionReturn journey and transportation with luxury coachMap and Itinerary Free time for sights, walking/hiking, shopping and attractionsVisiting Lake District and Gretna Green Lunch You will have plenty of time for lunch in bars, pubs and restaurants in Lake District. You can also bring your packed lunch if you wish so. Things to bring with youSmile, a camera, warm clothes, walking shoes and anything you may want to use or to eat. Pick Up Point / Time07:35am, No 6 Johnston Terrace, Opposite Castle Arm Pub, EH1 2PW Departure07:45am, No 6 Johnston Terrace, Opposite Castle Arm Pub, EH1 2PW We look forward to seeing you on this very exciting tour. International Student Tours in Scotland in the best and most popular student adventure and the easiest way to discover Scotland, recommended by international students and many universities. Notes & TermsTickets are very limited and are available based on first come, first served. Tickets are not refundable. However, tickets can be sold on to others. It is your responsibility to be at the pick up point on time. Tickets will not be refunded if you miss the pick up point. Ticket transfers are not possible if you miss the tour for any reason. Please note that by joining a tour with International Students Tours in Scotland you are agreeing to our Terms and Conditions and Data Usage. You will receive a reminder email about the tour and other issues if necessary on the week of your tour and an additional update email about the future tours. Find Out More on Facebook Page and Website
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