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Diakonie Azubitag 2020
Am 11. und 12. Mai 2020 laden die Diakonie Deutschland, der Deutsche Ev. Verband für Altenarbeit und Pflege e.V. und der Deutsche Ev. Krankenhausverband e.V. 200 Auszubildende aus der Pflege zum Azubitag nach Berlin ein. Wir planen ein Barcamp, eine Party, ein Treffen mit Politiker*innen und unserem Vorstand sowie einen Flashmob. Die Anmeldung erfolgt durch die diakonischen Ausbildungsstätten. Event-Website: https://karriere.diakonie.de/diakonie-azubitag-2020/
read moreHDI Technical Support Professional 2 Days Training in Seoul
Course Description: The technical support professional assists with providing support services and acts as an escalation point, providing level 2 or level 3 support, for the support center. They may work directly with customers or with other departments to resolve issues related to the organization’s products and/or the IT infrastructure that enables the business. The HDI Technical Support Professional training focuses on customer service and service Management Best Practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge Management, problem Management, improving teamwork, and stress Management. Course Topics: Introduction Role of the Technical Support Professional ● The Support Organization’s Role in the Business ● The Role of the Technical Support Professional ● The Value of the Technical Support Professional Strategic Framework ● Strategic Perspective ● The Service Catalog ● Service Level Management ● Standard Operating Procedures ● Business Alignment Support Center Processes and Operations ● Best Practices ● Information Technology Information Library ● Service Operation Functions ● Service Operation Processes ● Service Design Processes ● Service Design Processes ● Service Transition Processes Continual Service Improvement ● Continual Service Improvement ● Quality Assurance ● Metrics ● Performance Reporting Support Delivery Methods & Technology ● Support Center Infrastructure ● Support Delivery Methods ● Cloud Services ● Remote Management ● Service Management Systems Communication Skills ● Communicating with Stakeholders ● Communication Barriers ● Communication Filters ● Communication Enablers ● Global Communication ● Vocal Elements ● Body Language ● Active Listening Customer Management Skills ● Your Customer’s Psychological Needs ● Empathy ● Emotional Intelligence ● Handling Conflicts ● Customer Competency Levels Problem Solving & Troubleshooting Skills ● Your Problem Solving Approach ● The Incident Management Process ● Problem Investigation and Diagnosis ● Root Cause Analysis ● Effective Documentation Teamwork Time Management, & Stress Management ● Teamwork ● Time Management Skills ● Stress Management Skills Learning Goals: ● Customer service Best Practices ● Communications skills ● Service Management Best Practices and terms ● Importance of being responsive to incident escalation and the need to log information properly ● Purpose and value of quality assurance monitoring ● Metrics used to monitor individual and team performance and to determine key success factors ● Knowledge Management Best Practices ● How to improve problem solving and problem Management ● How to improve teamwork and relationships Course Agenda: Day 1 ● Support Center Overview ● Strategic Framework ● Support Center Processes and Operations ● Continual Service Improvement (CSI) ● Support Delivery Methods & Technology Day 2 ● Communication Skills ● Customer Management Skills ● Problem Solving & Troubleshooting Skills ● Teamwork, Time Management, & Stress Management Who can Attend? Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams.
read moreHamilton (NY)
Cash, AmEx, Visa, MC Pick up tickets one hour prior to the show. Customers must present the actual credit card used to place the order and a photo ID. (212) 221-1211 Monday - Saturday 10am - 8pm Sunday 12pm - 6pm
read moreTokyo – International Conference on Social Science & Humanities (ICSSH), 01-02 April 2020
Tokyo – International Conference on Social Science & Humanities (ICSSH), 01-02 April 2020 Conference Website: https://eurasiaresearch.org/conference/tokyo-icssh-01-02-apr-2020 Conference Name: Tokyo – International Conference on Social Science & Humanities (ICSSH), 01-02 April 2020 Conference Dates: 01-02 April 2020 Conference Venue: Hotel Mystays Ochanomizu Conference Center, Tokyo, Japan Deadline for Abstract/Paper Submissions: 30 March 2020 Contact E-Mail ID: convener@eurasiaresearch.info Organising Scholarly Association: Social Science & Humanities Research Association (SSHRA) SSHRA List of Members: Click Here SSHRA President: Associate Prof. Marek Matejun, Department of Management, Faculty of Organization and Management, Lodz University of Technology, Poland Conference Language: English Conference Themes: Social Sciences & Humanities Conference Application Form: Click Here SSHRA Previous Conferences: Click Here (Vernacular Session, e.g., European Languages, Arabic, Bahasa, Thai, Chinese, Turkish, Japanese, Russian, will be organised for a minimum of 5 or more participants of a particular language) (Only English language, full-length, original papers will be considered for publication in conference journals)
read moreGlobal Market Outlook and It’s Implication on the Capital Market & Investment Decision @ Penang
SIDC CPE, AICB CPD, FIMM CPD & HRDF Financial Master-Global Market Outlook and It’s Implication on the Capital Market & Investment Decision @ Penang Date: 30-Oct- 2019Time 9am-6pmVenue:Nomazon Event Space Penang, PenangSpeaker: Mr. James ChinHighlights :1) Analyse the latest movement and updates in global markets and explain what's in store for 20202) Identify signs of possible distress that can cause the next financial crisis 3) Identify opportunities amid the current global economic uncertaintyUpon completion of this course, participants will be able to: 1. Analyse the latest movement and updates in global markets 2. Explain what’s in store for 2020 based on current economic data and analysis 3. Identify signs of possible distress that can cause the next financial crisis 4. Identify opportunities amid the current global economic uncertaintyWho Should Attenda) Directors, Business Owners, Entrepreneurs, Managers, Team Leaders, Decision Makers who are committed to lead their team toward financial wellness and successful in career and life.b) Financial Professionals who look for upholding their skills, professionalism and knowledge in order to serve their clients better. Contenta) United States – Impact and Implications1. Key economic data 2. Trade War – the US vs Rest of the World? 3. Fed’s monetary and fiscal policy 4. Inverted yield curve 5. Recession in 2020? 6. Fed’s balance sheet normalization b) European Union & Japan – Impact and Implications1. Brexit consequences 2. European fragmentation possibilities 3. Italy debt crisis? 4. Key economic data 5. ECB’s policy 6. Japan Key economic data 7. Japan BOJ’s policyc) Emerging Markets – Impact and Implications1. Emerging Market Vulnerabilities 2. China’s One Belt, One Road initiative 3. China’s balancing act between reforms and growth 4. Are China’s banking sector and debt level a concern? d) Malaysia – Impact and Implications1. Pakatan Harapan’s election manifesto 2. Consumer sentiment and business condition 3. Key economic data 4. Foreign investors to lift up the market? e) Investment Opportunities and Risks1. Key investment opportunities 2. Key investment and economic risksNote:1) HRDF Claimable under SBL Scheme2) CPE / CPD point entitlementa) SIDC CPE – 10 pointsb) FIMM CPD – 8 pointsc) AICB CPD – 8 pointsd) MFPC CPD – 8 hours (only applicable for MFPC’s member & subject to own application with MFPC for the CDP endorsement)Online Registrationhttps://goo.gl/GZBY8fContact Person(s)019-5932539Email: moneylifeacademy@gmail.comhttps://www.facebook.com/moneylifeacademysbOr Click below to whatappshttps://api.whatsapp.com/send?phone=60195932539#CPE #HRDF #CPD #FIMM #MFPC #SC #GlobalMarkets # #FinTech #Technoloogy #moneymastermy #moneylifeacademy #moneylifeacademysb #learning #workshop #money #personalfinance #AICB #Uncertainty #Financialcrisis #LatestUpdate #MarketOutlook
read moreBoston Bruins vs. St. Louis Blues
Cash; Check up to $100.00 w/Mass. Driver License; AMEX; Visa; MC; Discover; Diners Club Pick up tickets starting 2 hours prior to event time. Customer must present the actual credit card used to place order and a photo I.D. General Info Number:(617) 624-1000 Group Sales (only!): (617) 624-1805/1806 Bruins (617) 624-BEAR (Groups = 25+) Celtics (617) 523-3030 (Groups = 20+) Please do not contact Group Sales regarding sold out games! TD Garden - Boston | Tickets, Schedule, Seating Chart, Directions (ticketmaster.com) The box office will open 2 hours prior to an event and remain open until one hour after the event begins. Please note the TD Garden Box Office does not sell tickets at the public on sale. All tickets should be purchased via www.ticketmaster.com *Hours subject to change This is an accessible venue.
read moreCodemotion Amsterdam 2020 Tech Conference
Codemotion is planning to return to Amsterdam by 2020. Don't miss the opportunity to reserve your seat in advance with a super blind ticket! CONFERENCE DATE TO BE DEFINED
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